The Australian Retailers Association: Australia’s leading retail association

The Australian Retailers Association (ARA) is the Australian retail industry’s peak body, representing over 7,500 local and international ARA members in more than 40,000 locations. ARA’s key services give retailers the power to face change, to understand the retail environment and consumers, and to build on talent and best practice to capture emerging opportunities. A strong and proactive advocate for retailers, ARA promotes and protects employer interests. ARA has invested significantly in providing retailer members with leading-edge resources. The ARA’s Retail Institute education and training arm is key to developing talent within the industry. The ARA’s unceasing focus on building retailer performance, comprehensive services, responsiveness to members and engagement with the entire retail sector are key factors in cultivating a thriving membership.

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Advocacy & Policy

A strong advocate for Australian retail, ARA is the first port of call for government, regulators, media and other industry participants. The ARA develops retail policy through committees, working groups, and input from stakeholders on key issues affecting Australian retailers. Working closely with industry and advocacy partners, the ARA analyses key issues, collects evidence and presents strong cases to secure beneficial change. The ARA’s aim is to seek out challenges, stoppages and outmoded regulation that limit the business performance of our members and the wider retail industry.

Education, Training & Employment

The ARA Retail Institute is the leading national provider for the educational and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising,

Marketing, Operations, and Sales and Service Strategy.

Providing both accredited, non-accredited and employment training solutions – from pre-employment Certificate I programs to the new Diploma of Retail Merchandise Management and customised in-house training programs – the Retail Institute’s education products are designed by industry leading specialists for the specific needs of the Retail Sector.

The ARA Retail Institute offers training in the following formats:

• Accredited Courses Online

• Workshops & Masterclasses

• Online

• Pre-employment Services

Core Services

The ARA’s core services make life easier for retailers, and our expertise and depth of experience informs and protects members.

Employment Relations Advice

Uncapped telephone advice on employment relations and an online suite of ER tools and templates is a key part of the ARA membership. This service is provided in partnership with well-known and respected law firm FCB Group. Access to over 35 practitioners in Employment Law helps HR teams speed response time, and maintain compliance. ARA’s seminars and briefings cover current issues and build capability, knowledge strategic thinking in the HR team.

ARA Online Assistance

The ARA Employment Relations Management System is a secure online portal for confidential use by members. Templates, contracts, policies and checklists support the Human Resources team.


Advice from retail tenancy experts who have over 20 years of experience in retail leasing nationally. ARA members have access to free initial advice.

Learning & Development

Learning and Development opportunities for staff are available through ARA’s RTO, the Retail Institute.

Industry Events

Members can connect with like-minded industry leaders. The ARA hosts and facilitates events that include briefings, webinars, seminars, and executive lunches. Facilitation of industry committees – such as L&D, WHS, Tenancy, HR, and Australian Merchant Payments Forum – promotes connection and engagement for senior retail participants.


ARA members stay up-to-date with industry news, developments, and trends through ARA’s updates, alerts and newsletters.

Member-Only Offers

ARA partners with leading suppliers to provide exclusive member pricing on products and services.

Consumer Law

Advice and guidance on consumer law obligations covering refunds, returns, and business practices.


For more information regarding the Australian Retailers Association please contact the ARA on 1.300.368.041 or email

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